Online Claims Management
by Alison Neumann

Online Claims Management


The world today operates online more than ever, especially since the pandemic forced all industries to adapt to doing everything digitally at an accelerated rate. The digital world continues to grow at a rapid pace, and for most people and businesses it would be a difficult task, if not impossible, to get by without access to a smart phone or computer on a regular basis.

Many insurance carriers have put the digital world to good use with online claims handling. Did you know that many insurance carriers offer the ability to file or manage a claim online or via an app on your phone? Other carriers are also working on implementing this practice.

Claims management online or through a phone app is not only convenient, it protects your most precious resource – time! Some carriers offer a website or app where you can file and track a claim’s progress, and some include the ability to send out claim updates by automated texts or email alerts. Mobile apps can also give clients the ability to upload photos or videos as supporting claim evidence.

In this post-pandemic world, the importance of being connected to the internet via phone and computer is paramount. Many people run their small businesses through their phones, meet via a video-chat service, and take customer payments without setting foot inside another building. Being able to handle an extremely important matter such as dealing with an insurance claim should fall along this territory.

If you are interested in finding out more about online claims handling or for any insurance inquiries, contact your insurance agent today. We can help steer you in the right direction and share the options we have available. Also, making sure you are properly insured will give you peace of mind when accidents do happen.

References: Jones, W. (2022, April). Great Expectations. Big I Independent Agent Magazine, Volume 119, Issue: 4, 18.

The enrollment period for 2023 individual and family health plans starts November 1, 2022 and runs through January 15, 2023.

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